Under NORMAL circumstances, orders are processed within 3-5 business days.
Orders submitted prior to 3 p.m. ET will begin processing the same business day.
Orders received after 3 p.m. ET will begin processing the next business day.
We ship using UPS Shipping Services (3-7 business days).
DUE TO COVID-19 we are subjected to experiencing extreme printing and shipping delays. This could potentially result in your order taking up to 14-21 business days. If you require expedited shipping for a deadline, please contact us at firstname.lastname@example.org. Additional fees will apply.
RETURN & EXCHANGE POLICY
We will accept returns for exchanges and refunds under the following conditions:
Returns must be received by Hoop Planet within 30 days of purchase.
Returns must be unworn and in new condition.
The customer will incur the costs to return all item(s) for exchange except for situations where the mistake is on our behalf.
After receiving the returned item, upon approval Hoop Planet will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.
Exchanges will only be excepted if the error is a result of a Hoop Planet defective product. In the unlikely event this occurs, please contact us and let us replace the item for you! This process may take up to 10 business days (or 21 business days during the Covid-19 pandemic).
We will not accept exchanges or replacement requests for any reason other than a Hoop Planet error or defective product. We will then send over a return label to send back the wrong products.
All sale items are sold as is and cannot be returned or exchanged.
If you have any questions about your return, please send an email to email@example.com.